VisualCoaching® Pty Ltd Online Privacy Policy

VisualCoaching® Pty Ltd is committed to respecting the privacy and security of your personal information. The following describes the information we collect and how we use it. By using this website, you consent to our privacy policy.

For questions or concerns, please contact us at:

VisualCoaching® Pty Ltd

Consumer Services Department
GPO Box 855
Melbourne 3001
Victoria Australia

Collecting Information

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are. For more information, see "Cookies and Pixel Tags" section below.

By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is not shared with anyone else.

We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:

Using Information

We may use the information we collect to:

Sharing Information

We do not sell or rent your information to any outside parties. For the purpose of operating our business, we may transfer information between VisualCoaching® Pty Ltd and our preferred service providers who use that information only to conduct VisualCoaching® Pty Ltd business. For example, they may handle VisualCoaching® Pty Ltd credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

VisualCoaching® Pty Ltd is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

Protecting Your Information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Cookies and Pixel Tags

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience.

For example, we use cookies to:

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator, Fire fox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

We also use pixel tags - tiny graphic images - to help us analyze your online behaviour. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us. We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising.

Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from VisualCoaching® Pty Ltd or would like to update or change your personal information or preferences, follow the instructions below.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

Registration Information, Email and Other Subscriptions

To unsubscribe from an email, please follow the instructions in any email you receive.

Policy Changes

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.